Welcome to the Frequently Asked Questions (FAQs) page for Retrofit Social, your go-to online thrift shop! Below, we answer some of the questions that you may have regarding our platform and our services.
Q: What is Retrofit Social?
A: Retrofit Social is an online thrift shop that offers sustainable fashion options at affordable prices. We believe in reducing waste and advocating for the environment while also making fashion accessible to everyone.
Q: How does Retrofit Social work?
A: At Retrofit Social, we provide an easy-to-use platform for our customers to shop pre-loved clothing. Simply browse our online store and select the items that you like. Once you’ve made your selections, check out and have your sustainable fashion delivered right to your doorstep.
Q: How do you ensure the quality of your items?
A: We have a team of experienced curators who carefully inspect all of our clothing items to ensure that they are of great quality. Additionally, we thoroughly clean and sanitize all of our items before shipping them out to ensure a safe and hygienic shopping experience. We also encourage our customers to provide feedback on our products, which helps us to continuously improve our offerings.
Q: Can I sell my clothes to Retrofit Social?
A: Unfortunately, at this time, we do not offer a buy-back program for clothes; however, we are constantly exploring new ways to expand our services and support sustainable fashion practices.
Q: How do you price your items?
A: We price our items based on their condition, brand, and demand. We strive to offer our customers high-quality products at affordable prices.
Q: Can I return my items?
We want you to be happy with your purchase, but in the case the item does not fit, you can return it within 14 days of receipt with the original tags attached. The item must be in its original condition with no signs of wear and tear. The customer bears the cost of return shipping.
You can return an item for the following reasons:
- Received a damaged/defective product.
- Received the wrong product.
- Clothing did not fit.
Returns will not be accepted under the following conditions:
- If a request is initiated after 14 days of delivery of an order.
- If you entered the wrong shipping address at the time of placing the order.
- Bags, accessories, jewelry, gift cards, and final sale items.
- Returned without original packaging including price tags, labels, original packing, freebies, and other accessories, or if original packaging is damaged.
- The serial number has been defaced.
- The product is intentionally damaged/destroyed or if used/worn.
- Return or replacement request for any free or complimentary products.
- Any other reasons which are not covered under the cases in the previous section. For example, “I placed an order for the wrong product”, “Product is no longer required”, “I don’t like the product”, etc.
Return Process
To initiate the return of an item purchased online and obtain a refund, locate the refund request button on your Order Page for online purchases. If this button isn’t visible, it indicates that more than 14 days have elapsed since delivery and does not qualify for a refund or your order has not been completed.
Should you have purchased an item from a pop-up shop and wish to initiate a return, kindly reach out to our customer service team at support@retrofitsocial.com with your inquiry, and we’ll endeavor to assist you to the best of our ability.
After receiving a RMA number, place the item securely in its original packaging, and mail your return to the address provided in the following format:
Retrofit Social LLC
Attn: Return to the origin
RMA#
Street Address
City, State, Zip Code
United States
Please note:
- You will be responsible for all the return shipping charges. We advise you to use a trackable method to mail your return.
- Do not mail your package without getting a confirmation from us. Doing so will lead to the rejection of your return request and no refund/replacement will be offered on such returns.
Please see the Refund and Returns Policy for detailed information.
Q: What is the refund policy?
A. Once we receive the returned item, we will inspect it and notify you if it meets the criteria outlined in our return policy. If approved, a refund will be initiated within 5 business days to the payment method used to make the purchase. Please note that it may take several business days for the refund to reflect in your account. Please see the Refund and Returns Policy for detailed information.
Q: What is the shipping policy?
A. We ship to all 50 states in the US. Usually, it takes 1-3 working day to process an order after which it’s shipped out. We offer free shipping on all orders over $60. We ship via USPS and provide a tracking number for Priority Mail via email once your order has been shipped. USPS First-Class does not receive a tracking number. Please see the Shipping Policy for detailed information.
By using our website, you agree to abide by our terms of use. We reserve the right to modify these terms at any time without prior notice. Our terms include the use of our website, any information collected, and limitations of liability.
Our team is available to assist you with any questions or concerns you may have. Please email us at support@retrofitsocial.com or use the contact form on our website. Thank you for choosing Retrofit Social for your sustainable fashion needs!
